Tesla - Account Support
In 2022, I performed a support content audit for Tesla.com. One of the things that stood out to me during that audit is that for many of the top customer support contact reasons, the related content was super long and dense. I decided to rewrite all the content related to Tesla Accounts and the actions you can take within them to focus on short, easy-to-read, actionable content.
To accomplish this project, I worked closely with product teams, legal, compliance, and the customer support team (bo
To accomplish this project, I worked closely with product teams, legal, compliance, and the customer support team (bo