In 2022, I performed a support content audit for Tesla.com. One of the things that stood out to me during that audit is that for many of the top customer support contact reasons, the related content was super long and dense. I decided to rewrite all the content related to Tesla Accounts and the actions you can take within them to focus on short, easy-to-read, actionable content.

To accomplish this project, I worked closely with product teams, legal, compliance, and the customer support team (bo

In 2020, I was tasked with creating a complete support content set for Robinhood in preparation for the launch of IPO access. To complete this project, I worked closely with internal product teams, legal, compliance, and outside SEO contractors.

IPO access was a new program and the first of its kind available to retail investors in the US, so not only did the support content need to guide customers through the process of signing up and buying shares, it also needed to educate the customer on IP

In 2021, I was tasked with creating a complete support content set for Robinhood in preparation for the expansion of their crypto products. To complete this project, I worked closely with internal product teams, legal, compliance, and outside SEO contractors.

At this time, cryptocurrency was very enticing to investors and Robinhood had decided to commit a lot of resources to building out our crypto products. I worked closely with executives, the crypto product team, the mobile app product team,

In 2019, I was tasked with auditing all communications LendingClub members received post-acquisition.

In 2017, I was asked to write all the in-app copy, microcopy, and webpage content for a new mobile and online application called "Smart Properties."

In 2017, I was tasked with writing all new, benefit-focused copy for the core site and product pages of Vivint.com.